Overview.

Automotive Software should make life easier, not harder!
EaziTrack-SC V3 has been developed to provide a fresh approach to the booking, managing and monitoring of jobs through the service department.

Its primary objective is to make the booking and tracking of jobs a straightforward and user-friendly task, while the addition of Parts and contact scheduling functions provide excellent inter-departmental communications.

For the Service Department this means higher levels of control and productivity, fewer lost sales, and increased customer retention. For the business as a whole it leads to greater efficiency, customer satisfaction, and ultimately improved profitability.

The aftersales management system is made up of 4 main user areas, these being:

• Bookings Diary - Workshop Loading/Diary system.
• Job Monitor - Job Allocation and progression.
• Parts Functions - Workshop orders management.
• Contact Scheduler - Reminder/notification system.

All functions are performed through simple, user friendly screens, with many requiring little more than the simple point-and-click of a mouse.
In addition, colour-coding is employed to make it easy to identify the status of a given item at-a-glance, and alert the user to pottential problems.

The following pages provide a brief introduction to each of the main functions listed above, but in order to get a feel for where EaziTrack-SC fits in, please read Mr Smiths Booking, or the Case-Study.

Bookings Diary.

The Booking Diary is crucial to any Dealer Mangement Software and is right at the heart of the EaziTrack-SC system. It is here that all initial booking information is first entered and, as customer satisafaction is high on our agenda, has been designed to assist the Service/Customer Advisor to not only ask all the right questions, but be able to deal with the customers enquiry in a timely and efficient manner, thereby promoting confidence in the business from the very start.

The top part of the screen contains the Booking Diary grid which shows the dates available for booking, together with the availability of general labour hours, technical labour hours, mot's, collections/deliveries, etc. The bottom part of the screen consists of 3 tabs containing the forms for making new bookings, searching for booking details, and updating existing bookings.

Click the image above to view a larger screenshot.

Job Monitor.

The Job Monitor comprises a 4-tab screen, each tab providing quick access to a particular function.

The 'Unallocated' tab shows all jobs not yet allocated to a technician, displayed using colours to denote their priority.

The 'Work-In-Progress' tab shows all jobs underway, and again uses colour, but this time it denotes the state of play.

The 'Completed Jobs' tab displays all jobs completed, together with other info such as whether the vehicle has been valeted, and whether it's been invoiced, etc.

The final tab provides search capabilities to quickly establish a jobs status and/or history.

Click the image above to view a larger screenshot.

Parts Functions.

Parts functions cover 4 basic operations and are triggered when the Workshop Controller adds the details of any additional work found on a job.

In order for the Service/Customer Advisors to quote the customer, they need the price of not only the labour but also the parts.
The first parts function therefore is to supply the price and availability of the required items and this is done on the 'Pre-Order List' tab.

Once authorised, the system progresses the parts required through the 'Order Placement' and 'Ordered Parts Status' tabs.
If the availability of a part changes, the system notifies the Advisor who can then contact the customer proactively. This builds customer confidence and helps to avoid potential complaints.

Click the image above to view a larger screenshot.

Contact Scheduler.

The Contact Scheduler system provides a flexible means of instigating communications between personnel, personnel and customers, or simply as a reminder to do something on a particular day.

Uses for the system include scheduling contact with a customer to secure his next MOT or Service, or ensuring that the phone call that was promised actually happens.

Managers can set up a contact for a particular member of staff to contact a customer, or as a reminder of a meeting, etc.

In addition, other EaziTrack-SC functions make use of the scheduler to automatically prompt action by a member of staff in response to a potential problem.

Flexibility is the key, and there are numerous ways in which the scheduler can be employed.

Click the image above to view a larger screenshot.

What Now?

We can't possibly explain all the functions and benefits of EaziTrack-SC in this short overview, but we hope that you will at least have gained an appreciation of the philosophy behind it.

If you still need convincing that it's worth contacting us, think about this - EaziTrack-SC is supplied as a service running via an ordinary broadband internet connection on dedicated servers. It's not a website, but you only need a web-browser to be installed on your PC's. We also provide high levels of support. All this means:

• No costly hardware installation.
• A Lead time from Order to Implementation of 7 days.
• Free on-site training (UK Only).
• Free full telephone support.

To take things further 'Contact Us' for more information.