Bespoke Software Development and Automotive Software Application systems.

The 'EaziTrack Systems' team have been developing bespoke software and automotive software applications for over ten years. During that time there have been many advances in both hardware and software technology, and the functionality required of a custom software application is often complex while the need for it to be user friendly is paramount.
Our own range of software products are subject to these same demands and have been developed to meet the needs of clients to address the shortcomings of many Dealer Management Systems in the Automotive industry. These Dealer Management Systems often provide great functionality from an integrated accounting point of view but all too often loose sight of the fact that ordinary people are required to operate them on a daily basis. The personnel at the the sharp end, facing your customers, need to have up-to-date information at their finger tips to carry out their duties in the fast and efficient manner that the customer expects.

The art of software application development is the ability to marry all of these factors and deliver a robust solution whether bespoke or off-the-shelf, and must therefore take account of 4 factors that have remained at the top of everyone's list when it comes to choosing an IT solution.

• Relevance & Functionality
• Ease of use
• Cost effectiveness
• Solution lifespan

• What will it do for me and my business?
• How much training will be needed and how quickly can it be up and running?
• What will it cost?
• How long before we need to replace or update it?

These questions are, and should be the driving force behind any decision to implement or upgrade a new system or procedure, and if there's one thing that sets us apart from our competitors it's that our primary task is to help you answer them.

We don't just build software, our job is to design and develop a solution to your problems and/or requirements. The software simply represents the most efficient platform on which the solution is delivered.

Some previous Projects.

Training Academy Reservation & Administration system.
A manufacturer of heating systems required an administration system to manage the bookings, hotel reservations, course materials handling, pre-course communication and confirmation letters, and post-course follow-up of delegates to their in-house training academy.
The system had to replace and streamline their current methods of using manual diaries, spreadsheets, and word processing documents, and eliminate administration errors and confusion arising out of unreliable communication between staff members.

While only one person had the dedicated role of managing this aspect of the business, there where occasions when other staff members would take phone calls, make notes, etc. As a result the system really only needed to be a standalone application, but simple enough that people who were not using it on a daily basis could readily input details and access information.

The solution was to develop a bespoke software system that held the details of course enquiries, then automatically issued the correct course details and/or booking confirmation to the delegates via post. Once confirmed, the booking is then tracked through each action required such as checking that hotel reservations had been made, course materials have been procured, delegate attendance, receiving payments, and follow up communication.
The system runs on a Windows PC, and uses MS Access as its database. This makes the solution cost effective and portable, as it can easily be installed on other PC's should the demand increase.

Customer/Prospect Enquiry Tracking & Processing system.
A medium sized company needed a custom software system to pull together their sales leads from numerous activities and sources into a central database that managed the assignment of follow up to the correct sales executive for the prospects geographical location and type of business. In addition the system had to provide a mechanism for generating the correct response documents, according to the product/s the prospect was interested in, customised with names, addresses, and sale executive details.
A further requirement was the reporting of lead allocation and cumulative costs of sales materials for reconciliation with the budget.

The system also had to be easy to maintain, allowing on-the-fly changes to sales executive information and changes to product categories and the content of follow-up letters.

Up to 15 users had to be able to access the system at any one time.

A client/server application was the required solution, with its database held on a server, but with each User PC having the client software installed. This development model allowed for the database to be easily backed-up along with other system files, while not resulting in a heavy network load.
The system has its own User access management, allowing various degrees of access to the system based on each staff members role. i.e. Reception can add an enquiry that has come in by phone or fax, but sales admin can also input from 'reply cards' or exhibition contact sheets. Only supervisors can edit tasks or change sales executives details.

As a whole, this bespoke software system acts as a data collection and tracking repository, enabling anyone who is called upon to take over a lead to check what action has already been taken, when, and by who.

Stock Management System to E-commerce Data Integration Application.
This is a typical example of a small low-cost application providing the critical link between 2 disparate systems. But one that enables huge leaps in the advancement of a company not only in terms of efficiency, but also financially.

The scenario is a common one. You have an in-house networked computer system that is used for stock control, point of sale, accounting, customer relations, and reporting etc. You also have an e-commerce enabled website to sell your products and or services. Unfortunately the 2 don't speak to each other, so the website doesn't know if a product is in stock or if the price is bang-up-to-date. A customer who has been dealing with you for years goes to the website for the first time, only to find out that they have to enter their details just the same as a first time customer. They place an online order, only to be told the next day that the product is out of stock. They aren't happy.
What's more, the chances are that a sales executive now has to oversee the order, thereby negating the benefit of selling on-line through an automated process.

The solution is a simple one in principal. Employ a system that automatically updates the database driving the website with the latest stock availability and customer information. And while your at it, why not push data back the other way, so the in-house system knows what orders have been placed and can integrate that information with your point of sale and marketing systems.

Well that's exactly what we did here, implementing a bespoke software application on a separate server that sits between the two systems, parsing the data from the MS Access and Oracle in-house databases into a form compatible with the MS SQL server being used by the website, then dragging other information from the websites database back before converting it into a form suitable for integration with the in-house databases.

As a result this company now has it's website accounting for 60% of its sales, with 98% of those sales requiring no direct contact by the sales team, that's a huge overhead saving, and provides it's customers with a reliable, fast and efficient service.

So whether you need a web or pc based solution and have 2 or 2000 employees, our approach and philosophy is the same 'We support our clients, not just our software'.